OU Login

Department of Education Compliance

Overview

Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online, distance, and correspondence education providers. The relevant language includes:

If an institution is offering post-secondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering post-secondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State's approval upon request.
(Authority: 20 U.S.C. 1001 and 1002)

LSC-O does not have any physical presence outside of Texas as of now. LSC-O is working ahead in order to be in compliance with these new regulations, if such a need arises in future.

In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state.

Complaint Resolution Process


Students desiring to file initial complaints about services, faculty and staff or activities should bring the complaints to the attention of the appropriate department head for resolution. If an acceptable resolution is not reached with five working days, the student can then file a formal written complaint. In the event that a student wishes to file a formal written complaint, a Complaint Intake Form is available in the office of the vice-president for student services or on the Lamar State College-Orange web site. After the formal complaint is received, the form will be referred to the appropriate department, complaint will be resolved within ten (10) workings days and the complainant notified in writing. Procedures for specific types of grievances can be found in the Texas State University, Rules and Regulations, the LSC-O Faculty Handbook, LSC-O Student Handbook and the LSC-O Catalog.

If the issue is unable to be resolved internally, a student may file a complaint with the regulatory agency in the state.

Students Enrolled in Distance Education Courses

Complaints should be filed in the state where the student is receiving instruction, not in the state in which the student resides. For example, a student residing in Oklahoma but taking courses in Arkansas should file his/her compliant with the state contact for Arkansas.

Below is a state-by-state list of the agencies in each state responsible for complaints regarding out-of-state distance education programs

Complaint resolution contacts by state

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming